It's more than 5,800 miles from Tempe to Tokyo, but one Arizona company can
get fans of Japanese pop-culture artifacts such as anime, robots and other
toys there in just a few seconds.
Rinkya is a proxy-bidding company that helps Americans bid on items in
Japanese online auctions despite the language barrier and other technical
obstacles - and it raked in more than $4 million in 2007.
So far, more than 10,000 bidders from around the country have created
accounts with Rinkya. The company has averaged about 25 percent revenue
growth every year since it started in 2001 by charging a commission based on
the price of each item clients purchase using the service.
Rinkya has its roots in company founder Heather Russell's first visit to
Japan in 2000. She moved to Tokyo soon after and discovered that many of her
friends back in the States had a yen for cells from rare animated Japanese
movies called anime. She began selling them to collectors who couldn't
penetrate the language barrier.
But as the digital revolution shifted anime away from the use of cells,
Russell's market started shrinking.
"I realized my market was about to go kaput," she said.
However, Russell guessed that if people wanted anime cells, others must be
clamoring for Japanese kimonos, toys, guitars and furniture. So she started
Rinkya.
Jason Kiningham, owner of Red Hot Robot, a central Phoenix shop that
specializes in unusual toys, says proxy-bidding services like Rinkya can
help diversify his selection. Each week, customers ask for Japanese items
that are not available from his sources.
He has tried to bid on sites such as Yahoo!Japan but found out just how
difficult it is to bid solo in Japanese.
"You get lost, and you have no idea how to check out," Kiningham said. "You
have no idea what their policies are."
Even if you wind up winning an auction, many Japanese sellers won't ship out
of Japan, he said. That leaves a large mess for an American bidder to clean
up, all in a foreign language.
The few collectors Kiningham knows who get Japanese items typically have
contacts who speak the language or live abroad. A service such as Rinkya, he
said, can level the playing field.
Collector Natalie Carpenter, 30, of Las Vegas, is part of Rinkya's target
audience. She first became aware of Rinkya while attending a collectors
convention. Because Carpenter doesn't have a Japanese address, she wasn't
even allowed to register for a Yahoo!Japan account. She crunched the numbers
for several proxy-bidding services and chose Okshon.com and
Shoppingmalljapan.com.
"Price is the key for me," Carpenter said. "I don't want to pay 38 to 45
dollars for a $5 item. Between the commission, handling and shipping, it can
get out of hand quickly."
She seldom uses her Okshon account since making a friend in Japan who is
willing to bid for her.
For those without friends in Japan, though, Carpenter believes a proxy
service can help get items that normally wouldn't be available.
Russell says her service also provides a rush that collectors can't find on
domestic Web sites. It's the same rush she felt as a Godzilla fan moving to
Tokyo and being able to see campy monster movies on the big screen every
day.
"It's exciting to find a treasure you can't find on American Web sites,"
Russell said. "I know how my customers feel!"